Frequently asked questions

Leave a request, pass the business review and set up the integration. Our specialists will help at every step.

The list of documents depends on your business type and the chosen payment method. Your manager will provide the list during onboarding.

Once the business review is done and terms are agreed, you can start the integration. On average, about 24 hours.

Onboarding is not available for activities prohibited by law or for projects that don't meet the requirements.

From 1%. Individual terms depend on turnover, business category and the chosen payment methods.

Settlement time depends on the chosen withdrawal method and the agreed service terms. Withdrawals are processed in 30–60 minutes on average during business hours.

No — there are no extra fees or sign-up charges.

All payments, their statuses and transaction history are available in your KassaGO dashboard.

Cards from all Russian banks (MIR, Visa and Mastercard).

The payment status updates in your dashboard. With an integration set up, a notification reaches your system automatically and the funds land on your balance.

Yes, refunds are made through your dashboard.

The customer chooses SBP, scans a QR code or opens a link and confirms the payment in their banking app — and you get notified of the successful payment.

A static QR can be reused; a dynamic one is generated for a specific payment with a set amount.

Yes, a refund can be made in your dashboard within SBP rules.

Create a payment in your KassaGO dashboard and send the link to your customer any way you like.

Yes! KassaGO supports payouts in USDT, as well as transfers to bank cards and via other payment systems. Available options are confirmed during onboarding.

Yes, the link's validity period can be configured — check the details with your manager.

Integration is available via API. Check with our team about ready-made modules.

Yes — contact our manager for test access.

Process notifications by the unique payment ID. A repeated webhook must not cause a second credit. Double payment is impossible.

No. Secret API keys must be stored only on the server and never passed to client-side code.

Yes. Payment data is transmitted encrypted and transactions go through anti-fraud checks. Secret keys are stored only on the server.

3-D Secure is an extra confirmation step for card payments: the customer enters a code from an SMS or approves the payment in their banking app. It protects against payments with someone else's card.

Contact our manager and prepare the order details: payment confirmation, correspondence with the customer and proof of delivery. We'll help you through the dispute process.

No. Secret API keys must be stored only on the server and never passed to client-side code.